Listening to Our Clients
How are we doing? That’s a question we often ask our clients and ourselves. Our goal is to improve the client experience by continuously improving our processes. Inviting client feedback, and then acting on it, is an important part of achieving that goal. We ask for client feedback in a variety of ways.
One tool we use in partnership with Steelcase is an online survey created and managed by Medallia, a global leader in customer experience management solutions. Clients can quickly rank their satisfaction with our solutions, products and service. Medallia then collects and compiles this data. We share the results with all NBS team members so we know where we stand and can make improvements when needed. At NBS, we place a premium on the client experience and are committed to delivering the highest level of service.
“I have worked with NBS on countless projects over the past 10+ years and they have always met or exceeded my expectations.”
— Mark Schafer, Auto Owners Insurance
“Very professional staff; helpful/competent design staff; friendly/competent installation staff; great products.”
— Joyce Rupp, Easter Seals Michigan
“I’ve worked with NBS on over 30 furniture specifications and installations and they have gone above and beyond every expectation I could have. They have the greatest staff and always take care of everything I need, and I ask for a lot of crazy things.”
— Sherri Kahle, JW Design
We’re honored to be recognized by Workplace Dynamics and the Detroit Free Press with a Top Workplace Award. The award is given to Michigan’s highest-ranking companies following a comprehensive survey of employee opinions and attitudes about their employer. We consider it one more measure of our commitment to creating the best client experience possible.
NBS Earns Steelcase Premier Partner Status
Only Four Dealers in North America Honored Six Consecutive Years
Each year Steelcase designates a select group of dealers throughout the US and Canada as Premier Partners, the premier level of dealer in the Steelcase network. This award recognizes a number of benchmarks including organizational growth, client satisfaction, investment in personnel to enhance professional capabilities, and community involvement.
“It’s an honor to receive this recognition from Steelcase,” said Heather Lanier, NBS Chief Operating Officer. “We’re constantly striving to improve ourselves as professionals and as an organization. Being a Premier Partner is something we’ll continue to build on.”
At NBS we are committed to providing a positive, memorable experience while creating innovative workspaces that are engaging and productive. We’re grateful to Steelcase for recognizing our efforts to deliver a best-in-class experience for all our clients.