Customer Resources

Questions and Answers

With NBS you always get valuable insights, innovative products and exceptional service. Here we offer quick links to warranty and payment information, a credit application, terms and conditions, and other important information. If you don’t see what you’re looking for, please call NBS Commercial Interiors at 248.823.5400.



Hands-on tools for architects, designers and anyone involved in workspace planning to help with developing or conveying design intent, space allocation and layout, and more. Learn more…

  • Remit Payments to:
    NBS Commercial Interiors
    6973 Reliable Parkway
    Chicago, IL 60686
  • NBS Main Fax Number:
  • Hours of Operation:
    8:00AM - 5:00PM
    Monday - Friday
    By Appointment
  • Easy Keys
    Misplace a key to a lock in your office furniture? Use this convenient website to order a replacement in an quick and easy way.
  • Application for Commercial Charge Account
    All new customers need to complete this form, or sign and attach similar data, in order to be set up in our system.
  • Certificate of Tax Exempt Sale
    Customers that have been given a tax exempt status by the state must submit this form to our Accounting department.
  • Terms and Conditions of Sale
    All customers must have a signed copy of our Standard Terms and Conditions of Sale on file. This outlines a variety of order requirements including but not limited to, Payment Terms, Changes and Cancellations, Delays, Additional Fees and Transfer of Ownership.
  • Credit Card Payment Form
    This form can be completed if paying your invoice by credit card and sent to our confidential Accounting department fax number for processing. A receipt will be emailed to you once this has been processed.
  • Seating Service Worksheet
    This form can be used if issues arise with your seating requiring a service call. Simply complete the worksheet and email to your NBS team member for a resolution.

Seating Adjustability Information

From seat height to lumbar support, learn how to correctly adjust your chair to fit you. Review these videos and guides to get the most from your new chair. Learn more…