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Our Project Process

We pride ourselves on our collaborative approach, working closely with each client to truly understand their vision, brand, and objectives. By immersing ourselves in their world, we create spaces that authentically reflect their culture and purpose. From concept to completion, we pay great attention to detail, embracing the latest trends, research, materials, and technologies to deliver exceptional results that exceed expectations.

To get a better idea of how we bring your vision to life, explore the phases of our project process below.

Our Project Process

We take a process-driven, customized approach to planning and executing harder working and inspiring spaces for our clients. As a partner, we are with you every step of the way to create a solution that reflects your culture, fits your budget, and is thoughtfully executed to support your workplace needs…now and into the future. To get a better idea of how we bring your vision to life, explore the phases of our project process below. 

NBS Process Diagram Discover Lightbulb


We first listen to your current workplace challenges and goals to uncover your needs and envision a perfect solution together. To help you discover the possibilities, our team can conduct workshops and surveys, and share thought-starters, current workplace trends and issues that impact your business and people. 

This phase may include:

  • discovery exercises
  • application insights & product research
  • consultation & planning 
  • project profiles
  • workplace assessment
  • budget estimates
  • Steelcase Financial Services
  • leadtime & schedule identification


We act as your guide, helping you visualize and make decisions to fulfill your space objectives. Our design process includes services like renderings, space planning, and product and finish selections to create a cohesive and integrated space that fits your brand and your business. 

This phase may include:

  • concept review
  • architecture & AV system designs
  • 3D design renderings
  • floorplans & typicals
  • live design & specification
  • value-engineering 
  • audits
  • pricing finalization 


We implement all aspects of the project, from product receiving and managing to phasing plans, delivery, and installation. Once an order is approved, we will share expectations on timeline, installation and move-in experience. Our Order Fulfillment Process (OFP) ensures that communication, order management and installation runs smoothly and is completed on time. 

This phase may include:

NBS Process Diagram Support Gears


We are committed to a quality long-term client experience, offering our continued support from project completion and beyond. After installation, we will assess the performance of your new workplace and identify opportunities to refine as needed. In addition to providing our assistance when needs arise, we can also expose you to new workplace trends, NBS services and capabilities.

This phase may include:

  • service tech support
  • end-user support
  • ergonomic adjustments
  • reconfigurations
  • warranty service
  • commercial cleaning & decontamination
  • post occupancy surveys