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Our Performance

How are we doing? That’s a question we often ask our clients and ourselves. Our primary focus is always on enhancing the client experience by seeking feedback and incorporating it into our processes. One way we do this is through an online survey that is created through a software called Qualtrics. This survey allows clients to rank their satisfaction with our solutions, products and services. After Qualtrics collects and compiles this data, we share the results with our entire NBS team so that everyone knows where we stand, allowing us to make adjustments and improvements to deliver the highest level of service.

Net Promoter Score: 
As of January 2024

NBS Earns Steelcase Premier Partner Status

Only Three Dealers in North America Honored Twelve Consecutive Years

Each year, Steelcase designates a select group of dealers throughout the US and Canada as Premier Partners, the top level of dealer in the Steelcase network. This award recognizes several benchmarks including organizational growth, client satisfaction, investment in personnel to enhance professional capabilities, and community involvement.

“The Premier Partners program aligns with our core values and desire to continuously improve as an organization for our clients and team members,” shares Heather Lanier, NBS Chief Operating Officer.

At NBS, we are committed to providing a positive, memorable experience for our clients, while creating integrated interiors that are engaging and productive. We’re grateful to Steelcase for recognizing our efforts to deliver a best-in-class experience for all our clients. 

2023 Steelcaes Premier Partner
NBS Crains Business Cool Places to Work Award

NBS Earns Michigan Cool Places to Work Award

We’re proud to have earned a top spot three years in a row on Crain’s Detroit Cool Places to Work list in Michigan. The award recognizes organizations that go the extra mile to make employees feel appreciated — as judged by the employees themselves. It shows the effort to attract and retain talent by offering unique perks, benefits and a connection to company culture and strategy. We see our success as an organization as a direct reflection of all our team members – individuals who bring their drive, passion and expertise to NBS and our clients every day.

NBS Earns Top Workplace Award

We’re honored to be recognized by Workplace Dynamics and the Detroit Free Press with a Top Workplace Award. The award is given to Michigan’s highest-ranking companies following a comprehensive survey of employee opinions and attitudes about their employer. We consider it one more measure of our commitment to creating the best client experience possible.

NBS Performance Detroit Free Press Top Workplaces 2013