Career Opportunities

Who Are We Looking For?

NBS is currently looking for a Client Experience Coordinator. We are interested in finding the right, long-term team member who enjoys working in an organized, efficient manner and seeing projects through to completion. They like having set processes to follow while still looking for opportunities for improvement. The ideal candidate strives to provide the best experience to both their internal and external clients.

What Will You Be Doing?

This role is instrumental in procuring products and services, along with providing strategic coordination between NBS, clients and vendors. Works in conjunction with sales and other disciplines to provide clients with an excellent experience. Interacts daily with clients and vendors collecting and providing information regarding orders. Essential duties and responsibilities may include, but are not limited to, the following:

• Assist salespeople, vendors, and clients with processing and managing quotes, orders, client inquiries, service calls, freight claims and warranty work.
• Assist with obtaining audits and labor quotes from project managers and designers.
• Provide consistent client communication throughout the order process.
• Participate in project meetings to assist with progress and communication.
• Assist with scheduling orders to ensure timely deliveries.
• Update the business system for order acknowledgements, deliveries, invoicing, and final order processing.
• Process daily client invoicing including auditing invoices to ensure accuracy.
• Resolve outstanding product and service issues including seeking out assistance from other disciplines while keeping the client informed.
• Learn and understand all NBS processes as it relates to the CEC role and assist in the continuous improvement effort.
• Maintain current and accurate client and vendor master information within our business system.
• Assist with collecting Accounts Receivable including updating collection notes, contacting clients, and working with salespeople.
• Answer incoming company‐wide phone calls as part of a queue.
• Participate in internal job‐related training; including but not limited to, cross‐training with other disciplines, technology and software training, and vendor presentations.

Do You Have the Experience, Knowledge, and Abilities We’re Looking For?

• Associate degree required, Bachelor’s degree preferred
• Microsoft Office skills including Word and Excel
• Strong math aptitude
• Strong interpersonal skills
• Ability to work independently
• Excellent organizational skills
• Strong written and verbal communication skills
• Strong multi-tasker
• Critical thinking
• Positive attitude
• Willingness to work within a team and to help others learn

Who Are We Looking For?

NBS is currently looking for a Senior Interior Designer. The ideal candidate will be highly skilled and innovative with the ability to drive the development of creative, functional, and aesthetically compelling environments. This individual will possess a strong passion for transforming spaces through thoughtful design solutions.

What Will You Be Doing?

This role is responsible for the creation of design solutions from inception to post-installation; including the five general areas of project work: Client Programming, Schematic Design, Design Development, Specification Development, and Installation Documentation/Project Administration. This role also functions as a mentor and coach to junior design team members.

This role provides the opportunity to become a Design Team Leader with responsibilities that include managing and leading a Design team, day-to-day departmental oversight, and implementing team goals and activities.

This role requires a selling mindset, strong organizational and communication skills, and the ability to thrive under pressure, all while creating and delivering impactful interior solutions. Exceptional presentation skills are imperative.

Some of the primary job duties of this position include:

• Maintaining the efficiency and organization of design projects, adhering to the proposed scope of work and hours expressed by the client proposal, and generating a change of scope authorization when necessary.
• Working with the A&D community, NBS team members and vendor partners to provide exceptional design solutions through an integrated approach, combining Architecture, Furniture and Technology.
• Generating accurate working documents (space plans, specifications, and installation documents) via the appropriate software; Sketch-up, CET Designer-Smart Tools, AutoCAD / CAP for interface with our business system.
• Developing solutions that meet code/ADA requirements relative to interior space planning.
• Maintaining and submitting timely and accurate time tracking, weekly schedules, and other required departmental documentation.
• Submitting installation drawings and attending pre-installation meetings with the project team as applicable; obtain client sign-off on all approved drawings and finish selections.
• Continuously looking for ways to improve service levels and communication of design concepts and presentation materials for internal and external clients.
• Continuously sharpening design skills and increasing knowledge of products and services available within the industry.
• Striving to participate in market/design related groups and activities (IIDA, ASID, etc.).
• Striving to achieve industry benchmarks related to NCIDQ status or LEED certification.
• Promoting/proposing billable design services to clients when appropriate.
• Participating in regular industry professional development, including completion of related CEU’s, certifications, etc.

Do You Have the Experience, Knowledge, and Abilities We’re Looking For?

• BS/BA/BAA/BFA degree in Interior or Architectural Design. (CIDR ACCR.)
• NCIDQ-completion preferred but not required.
• Minimum of 8 years of design experience, preferably in the commercial furniture industry.
• Experience leading a team is a plus.
• Must have proficiency in a variety of industry software-AutoCAD, CET Designer-Smart Tools, Sketchup, Microsoft Office, Procore etc.
• Must have knowledge of ADA and building codes related to Interior Design and furniture planning.
• Requires great attention to detail and ability to work in a deadline driven industry.
• Strong time management skills and ability to juggle multiple projects, while taking ownership for project deliverables.
• Exceptional customer service skills to manage internal and external clients.

Who Are We Looking For?

NBS is currently looking for a Lead Audiovisual Installation Technician.  We are interested in finding the right, long-term team member who is self-directed, organized, process oriented, and has strong communication skills.

What Will You Be Doing?

This position has the overall responsibility of installing, testing, and completing small to large-scale audiovisual systems while demonstrating the utmost professionalism and client satisfaction. This position is responsible for demonstrating audiovisual best practices regarding installation, operation, control, testing, servicing, and troubleshooting of audiovisual systems. Some of the primary job duties of this position include:

• Complete rack build-up, pull cable, and prepare equipment for installation.
• Conduct installation of completed racks, projectors, monitors, and related sub mounts.
• Lead testing of system components to assure system completeness and convention.
• Follow company approved installation methods and techniques.
• Ensure all work complies with company policies, procedures, standards, and conventions.
• Ensure each system’s physical completeness is in accordance with installation drawings.
• Maintain an on-going dialog with AV Foreman and Project Manager, ensuring work quality, performance, and materials meet required schedules and expectations.
• Maintain assigned equipment inventory and assigned tools.
• Read and interpret audiovisual system drawings, schematics, and construction plans.
• Document system and construction drawing changes and work with Design Engineers for completion of as-builts drawings.
• Cable management of all wires following industry standards while learning and sharing best practices.
• Perform on-site rack fabrication when required.
• Prepare systems for in-house job staging making all necessary connections, loading configuration files, etc.
• Assist with cleaning the shop and all surrounding work areas.
• Maintain and ensure the proper tools are always available to perform all job duties.
• Provide daily field reporting to AV Foreman.
• Travel to client sites and other NBS offices as required.
• Complete other duties or special projects as assigned.

Do You Have The Experience, Knowledge and Skills We’re Looking For?

• Minimum of 2 years of audiovisual installation experience required. 
• Must have a valid driver’s license and clean driving record.
• Ability to read and interpret audiovisual system drawings, schematics, construction plans, maintenance instructions and procedure manuals.
• Ability to document system and construction drawing changes and work with design engineers for completion on as-builts drawings.
• Ability to meet deadlines and work in a fast-paced environment.
• Ability to effectively work individually or in a team environment.
• Assertive, resourceful, and self-motivated; willing to ask questions, take initiative and communicate clearly.
• Consistently demonstrate a professional demeanor, appearance, and attitude.

Who Are We Looking For?

NBS is currently looking for an Audiovisual Installation Technician.  We are interested in finding the right, long-term team member who is self-directed, organized, process oriented, and has strong communication skills.

What Will You Be Doing?

This position has the overall responsibility of installing, testing, and completing small to large-scale audiovisual systems while demonstrating the utmost professionalism and client satisfaction.  Some of the primary job duties of this position include:

• Completing rack build-up, pulling cable, and preparing equipment for installation.
• Preparing systems for in-house job staging; making all necessary connections, loading configuration files, etc.
• Conducting installation of completed racks, projectors, monitors and related sub mounts.
• Leading testing of system components to assure system completeness and convention.
• Ensuring each system’s physical completeness is in accordance with installation drawings.
• Performing on-site rack fabrication when required.
• Maintaining an on-going dialog with AV Foreman and Project Manager; ensuring work quality, performance, and materials meet required schedules and expectations.
• Maintaining assigned equipment inventory and assigned tools.
• Travelling to client sites and other NBS offices as required.

Do You Have The Experience, Knowledge and Skills We’re Looking For?

• 2+ years of installation or technical service experience preferred. 
• Formal education in electronics or a related field is preferred.
• High school diploma or general education degree (GED) is preferred.
• Must have a valid driver’s license and clean driving record.
• Ability to read and interpret audiovisual system drawings, schematics, construction plans, maintenance instructions and procedure manuals.
• Ability to document system and construction drawing changes and work with design engineers for completion on as-builts drawings.
• Ability to meet deadlines and work in a fast-paced environment.
• Ability to effectively work individually or in a team environment.
• Assertive, resourceful, and self-motivated; willing to ask questions, take initiative and communicate clearly.
• Consistently demonstrate a professional demeanor, appearance, and attitude.

Pre‐employment testing, including a drug screen and background check, will be required prior to hire.

NBS is currently looking for a full-time Carpet Cleaning Technician in our Troy office.

Reports to: Director, Commercial Cleaning Solutions

The safety of our team members is our #1 priority.  Therefore, we have implemented numerous safety protocols related to the COVID-19 pandemic; as recommended by national and local government, and health authorities.  These protocols include:

• Field staff are equipped with face masks, gloves, hand sanitizer and wipes.
• NBS vehicles are equipped with the necessary disinfecting supplies.
• Our vehicles are decontaminated/fogged on a regular basis.
• Team members are strongly encouraged to follow the CDC guidelines for preventing the spread of the virus.

Job Duties:

• Primarily include carpet, fabric, upholstery, and floor cleaning along with various other services provided by NBS.
• Work hours are typically Monday-Friday between 4:00 pm to 1:00 am.
• Must be available to work at least two Saturdays a month.

JOB REQUIREMENTS

Qualifications

• Must have a valid driver’s license and reliable transportation.
• High school diploma or general education degree (GED) required.
• Experience driving lightweight trucks preferred.
• No commercial cleaning experience necessary.

Knowledge, Skills and Abilities

• Good communication skills, both verbal and written.
• Excellent customer service skills; ability to conduct client contact in a professional and courteous manner.
• Ability to meet physical demands listed below.

Physical Demands & Work Environment

This position requires physical effort and use of motor skills requiring manual dexterity. While performing the duties of this job the team member is regularly required to sit, stand, walk, climb, stoop, kneel, crouch, crawl, push/pull, or balance weight for extended periods of time.

This position requires driving in all types of weather. While performing the duties of this job, the team member regularly operates machinery. Using proper safety procedures will eliminate any potential hazards. The noise level in the work environment is usually moderate.

Pre-employment testing, including a drug screen and background check, will be required prior to hire.

NBS is currently looking for a Furniture Installer. We are interested in finding the right, long-term team member who is looking for something more than just a job and wants to be part of a team that includes the best and brightest people in our industry. We are interested in someone who is goal-oriented and driven to get things done, with proven mechanical ability and a great attitude.

What Will You Be Doing?

• Loading furniture orders onto truck and delivering product to customers; completing furniture assembly/ installation as per installation specifications to meet customer expectation; inspecting furniture for proper operability according to manufacturer’s guidelines.
• Installing all types of freestanding furniture and panel and modular systems; including placement, leveling, wipe-down, and touching-up of metal and wood furniture at customer location.
• Completing all required furniture service/repair paperwork.
• Removing all trash from jobsites and leaving them clean and wiped down.
• Following all safety procedures in the performance of job duties.
• Ensuring the overall cleanliness of the trucks and tools used by the department and being responsible for completion of annual DOT physical.
• Interacting daily with customers, other team members, and warehouse management.

Physical Demands
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work requires physical effort and use of motor skills requiring manual dexterity. While performing the duties of this job the employee is regularly required to sit, stand, walk, climb, stoop, kneel, crouch, crawl, push/pull, or balance weight for extended periods of time. Employee must frequently lift, push, or pull boxes/merchandise weighing between 70 pounds and 100 pounds.  With mechanical assistance, employee will occasionally move up to 300 pounds. Employee will regularly drive a delivery truck and must be able to enter and exit the truck throughout the day. Regularly operate warehouse equipment that requires manual dexterity and use of lightweight tools requiring some coordinated movements. Activities include using a forklift or pallet jack to move furniture; and lightweight tools to assemble, install or repair furniture.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Drive delivery routes in all types of weather. While performing the duties of this job, the employee regularly operates lightweight tools. Using proper safety procedures will eliminate any potential hazards. The noise level in the work environment is usually moderate.

Do You Have the Experience, Knowledge, and Abilities We’re Looking For?

• 2-5 years of furniture installation experience.
• Ability to lift and carry at least 100 lbs.
• Willingness to work overtime when needed.
• A valid driver’s license and clean driving record.
• High school diploma or general education degree (GED) required.
• Prior experience working with Steelcase furniture is preferred.
• Experience with hand truck/dolly type equipment and using hand/electrical tools to assemble furniture.
• Ability to meet physical demands listed.
• Experience driving lightweight trucks preferred.
• Good communication skills, both verbal and written.
• Ability to read construction blueprints and installation drawings.
• Demonstrated competence related to writing installation project and problem reports.
• Excellent customer service skills, conducting customer contact in a professional and courteous manner.

NBS is currently looking for a Furniture Installer. We are interested in finding the right, long-term team member who is looking for something more than just a job and wants to be part of a team that includes the best and brightest people in our industry. We are interested in someone who is goal-oriented and driven to get things done, with proven mechanical ability and a great attitude.

What Will You Be Doing?

• Loading furniture orders onto truck and delivering product to customers; completing furniture assembly/ installation as per installation specifications to meet customer expectation; inspecting furniture for proper operability according to manufacturer’s guidelines.
• Installing all types of freestanding furniture and panel and modular systems; including placement, leveling, wipe-down, and touching-up of metal and wood furniture at customer location.
• Completing all required furniture service/repair paperwork.
• Removing all trash from jobsites and leaving them clean and wiped down.
• Following all safety procedures in the performance of job duties.
• Ensuring the overall cleanliness of the trucks and tools used by the department and being responsible for completion of annual DOT physical.
• Interacting daily with customers, other team members, and warehouse management.

Physical Demands
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work requires physical effort and use of motor skills requiring manual dexterity. While performing the duties of this job the employee is regularly required to sit, stand, walk, climb, stoop, kneel, crouch, crawl, push/pull, or balance weight for extended periods of time. Employee must frequently lift, push, or pull boxes/merchandise weighing between 70 pounds and 100 pounds.  With mechanical assistance, employee will occasionally move up to 300 pounds. Employee will regularly drive a delivery truck and must be able to enter and exit the truck throughout the day. Regularly operate warehouse equipment that requires manual dexterity and use of lightweight tools requiring some coordinated movements. Activities include using a forklift or pallet jack to move furniture; and lightweight tools to assemble, install or repair furniture.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Drive delivery routes in all types of weather. While performing the duties of this job, the employee regularly operates lightweight tools. Using proper safety procedures will eliminate any potential hazards. The noise level in the work environment is usually moderate.

Do You Have the Experience, Knowledge, and Abilities We’re Looking For?

• 2-5 years of furniture installation experience.
• Ability to lift and carry at least 100 lbs.
• Willingness to work overtime when needed.
• A valid driver’s license and clean driving record.
• High school diploma or general education degree (GED) required.
• Prior experience working with Steelcase furniture is preferred.
• Experience with hand truck/dolly type equipment and using hand/electrical tools to assemble furniture.
• Ability to meet physical demands listed.
• Experience driving lightweight trucks preferred.
• Good communication skills, both verbal and written.
• Ability to read construction blueprints and installation drawings.
• Demonstrated competence related to writing installation project and problem reports.
• Excellent customer service skills, conducting customer contact in a professional and courteous manner.