Career Opportunities

NBS is currently looking for a Client Experience Coordinator. We are interested in finding the right, long-term team member who enjoys working in an organized, efficient manner and seeing projects through to completion. They like having set processes to follow while still looking for opportunities for improvement. The ideal candidate strives to provide the best experience to both their internal and external clients.

What Will You Be Doing?

This role is instrumental in procuring products and services, along with providing strategic coordination between NBS, clients and vendors. Works in conjunction with sales and other disciplines to provide clients with an excellent experience. Interacts daily with clients and vendors collecting and providing information regarding orders. Essential duties and responsibilities may include, but are not limited to, the following:

• Assist salespeople, vendors, and clients with processing and managing quotes, orders, client inquiries, service calls, freight claims and warranty work.
• Assist with obtaining audits and labor quotes from project managers and designers.
• Provide consistent client communication throughout the order process.
• Participate in project meetings to assist with progress and communication.
• Assist with scheduling orders to ensure timely deliveries.
• Update the business system for order acknowledgements, deliveries, invoicing, and final order processing.
• Process daily client invoicing including auditing invoices to ensure accuracy.
• Resolve outstanding product and service issues including seeking out assistance from other disciplines while keeping the client informed.
• Learn and understand all NBS processes as it relates to the CEC role and assist in the continuous improvement effort.
• Maintain current and accurate client and vendor master information within our business system.
• Assist with collecting Accounts Receivable including updating collection notes, contacting clients, and working with salespeople.
• Answer incoming company‐wide phone calls as part of a queue.
• Participate in internal job‐related training; including but not limited to, cross‐training with other disciplines, technology and software training, and vendor presentations.

Do You Have the Experience, Knowledge, and Abilities We’re Looking For?

• Associate degree required, Bachelor’s degree preferred
• Microsoft Office skills including Word and Excel
• Strong math aptitude
• Strong interpersonal skills
• Ability to work independently
• Excellent organizational skills
• Strong written and verbal communication skills
• Strong multi-tasker
• Critical thinking
• Positive attitude
• Willingness to work within a team and to help others learn

NBS is currently looking for an Architectural Products Specialist. We are seeking a motivated and dynamic sales representative to join our team and help drive business growth. The ideal candidate will have a passion for learning and innovative workplace solutions, possess a strong ability to build and nurture client relationships, and a consultative approach to addressing client needs.

What Will You Be Doing?

This position has the overall responsibility to maintain an overall flow of sales consistent with assigned gross profit objectives. This role is responsible for identifying prospective clients and/or maintaining effective relationships with existing clients. Accuracy in the development of quotations and orders for service and products is required. Essential duties and responsibilities may include, but are not limited to, the following:

• Develop and update monthly sales forecasts.
• Develop sales strategies to achieve Architectural Product sales goals and manage client expectations.
• Prepare and review proposals and/or contracts with clients and conduct formal presentations, as necessary.
• Monitor budget throughout project and maintain cost controls to attain or improve the project’s gross profit margin.
• Coordinate project workload among Project Managers.
• Provide layout, design intent and material selection to the Design team on Architectural Product opportunities.
• Review final audits for product specifications and shop drawings.
• Align subcontractors and develop pricing agreements for installation cost.
• Approve the delivery schedule (Steelcase) and shipment of Architectural Products.
• Oversee Architectural Product projects from start to finish.
• Promote, and assist team members in the selling of, Architectural Products.
• Present Architectural Products to internal team members, clients, and the A&D community.
• Stay current with competition trends, new product launches, and training on all Architectural Products.
• Meet regularly with Steelcase and other Architectural Products strategic partners to advance NBS’ position in the marketplace.
• Maintain a tracking list of Architectural Product opportunities.
• Supervise and mentor Construction Solutions team members.
• Assist with account receivable collections as needed.
• Utilize Procore for meeting agendas, meeting minutes, and assigning tasks.
• Store all drawings, photos, and relevant documents appropriately in Procore.

Do You Have the Experience, Knowledge, and Abilities We’re Looking For?

• Bachelor’s degree with 2+ years of industry experience.
• Sales experience in, or calling on, the commercial interiors industry is preferred.
• Entrepreneurial attitude, strong work ethic and team player.
• Creative, energetic, and passionate about design, space and creating positive client experiences.
• Professional presence, excellent interpersonal skills, creative thinking, and creative problem-solving skills.
• Proven track record of developing trusted relationships to deliver results.
• Ability to develop account strategies and maintain accurate tracking programs related to persistent contact with prospective clients.
• Ability to network, develop business and client relationships, with the passion to participate in appropriate industry-related events.

Who Are We Looking For?

NBS is currently looking for a Sales Assistant. We are seeking a proactive, detail-oriented, and client-focused individual to support our sales team. The ideal candidate is a strong communicator who thrives in a fast-paced environment, is comfortable with administrative tasks, and has a talent for building strong client relationships.

What Will You Be Doing?

This position has the overall responsibility of supporting the Healthcare & Education Sales Team to service and respond to clients from within the office by assisting with the most pressing, immediate needs of the sales team. This role has been put in place to train and develop an individual to eventually move into a Workplace Specialist role. Essential duties and responsibilities may include, but are not limited to, the following:

• Support the Healthcare & Education Sales Team in achieving sales goals and profitability.
• Research, create and/or modify quotes for clients with direction from senior sales team members.
• Contact appropriate vendors for product specifications and pricing.
• Assist the team with various sales support activities such as the development and compilation of client bids and RFP’s, developing budgets, creating client standards binders, close-out packages for large projects, punch, and follow-up, and providing literature, finishes and product information to clients as required.
• Assist with the coordination and delivery of demo products.
• Work with the team to develop initiatives and processes to handle day-to-day requests efficiently and expeditiously.
• Assist in qualifying new opportunities, as required, and record in CRM.
• Research and create product comparisons for clients.
• Develop and implement client product/service programs as identified by the team.
• Coordinate meetings and vendor lunches for the team.
• Assist with COM (customer’s own material) order process; including reservations, yardage requirements, checking stock, and managing fabric testing process as required.
• Perform follow-up and call backs to clients as identified by senior sales team members and record applicable information in CRM.
• Arrange client appreciation events after project installations.
• Complete 10K Club calls twice per year to identified clients and record in CRM.
• Continuously sharpen sales skills and knowledge relative to products and services available within the industry.

Do You Have the Experience, Knowledge, and Abilities We’re Looking For?

• Bachelor’s Degree required.
• Customer service or inside sales experience in a related industry preferred.
• Proficient in Microsoft Office applications.
• Excellent verbal and written communication skills.
• Must be comfortable in front of clients and in selling situations.
• Self-starter who strives to be successful and achieve outstanding results.
• Proficient at communicating, asking questions and strong problem-solving skills.
• Excellent time management skills, activity oriented to work at a fast pace while multi-tasking.
• Meticulous and thorough in approach, makes attention to detail a high priority.
• Well organized, can establish clear priorities and understands the importance of planning.
• Reliable, conscientious of deadlines; capable of producing punctual, complete work.
• Ability to work effectively in a team environment.
• Must have a valid driver’s license.

Who Are We Looking For?

NBS is currently looking for a Junior Salesperson. We are seeking a motivated and dynamic sales representative to join our team and help drive business growth. The ideal candidate will have a passion for learning, be goal-oriented, and possess a strong ability to build and nurture client relationships.

What Will You Be Doing?

This position has the overall responsibility of supporting the Healthcare & Education Sales Team to service and respond to clients. The primary role is to provide support on day-to-day client projects including in-person client meetings, information gathering, quoting, and assisting with the most pressing, immediate needs of the sales team. This role has been put in place to train and develop an individual to eventually move into a Workplace Specialist role. Essential duties and responsibilities may include, but are not limited to, the following:

• Support the Healthcare & Education Sales Team in achieving sales goals and profitability.
• Research and create small day-to-day quotes for clients.
• Contact appropriate vendors for product specifications and pricing.
• Assist the team with various sales support activities such as the development and compilation of client bids and RFP’s, developing budgets, creating client standards binders, close-out packages for large projects, punch, and follow-up, and providing literature, finishes and product information to clients as required.
• Assist with the coordination and delivery of demo products; perform client product demonstrations both inside and outside the office, as required.
• Work with the team to develop initiatives and processes to handle day-to-day requests efficiently and expeditiously.
• Research and create product comparisons for clients.
• Develop and implement client product/service programs as identified by the team.
• Coordinate meetings and vendor lunches for the team.
• Assist with COM (customer’s own material) order process; including reservations, yardage requirements, checking stock, and managing fabric testing process as required.
• Coordinate and/or attend client meetings and critical installations as identified by the team.
• Perform follow-up and call backs to clients as identified by senior sales team members and record applicable information in CRM.
• Arrange client appreciation events after project installations.
• Attend industry trade shows, product training and conferences as needed.
• Continuously sharpen sales skills and knowledge relative to products and services available within the industry. 

Do You Have the Experience, Knowledge, and Abilities We’re Looking For?

• Bachelor’s Degree required.
• Customer service or sales experience in a related industry preferred.
• Proficient in Microsoft Office applications.
• Excellent verbal and written communication skills.
• Must be comfortable in front of clients and in selling situations.
• Self-starter who strives to be successful and achieve outstanding results.
• Proficient at communicating, asking questions and strong problem-solving skills.
• Excellent time management skills, activity oriented to work at a fast pace while multi-tasking.
• Meticulous and thorough in approach, makes attention to detail a high priority.
• Well organized, can establish clear priorities and understands the importance of planning.
• Reliable, conscientious of deadlines; capable of producing punctual, complete work.
• Ability to work effectively in a team environment.
• Must have a valid driver’s license.

Who Are We Looking For?

NBS is currently looking for a Field Design Specialist. We are interested in finding the right, long-term team member who is goal-oriented and driven to get things done. The ideal candidate knows how to lead the conversation and has a strong ability to build and nurture client relationships. They can easily manage multiple priorities while remaining focused on achieving results.

Please note: This is a contract-based position with an initial term of one year. Renewal will be considered on an annual basis based on the client’s requirements.

What Will You Be Doing?

This role will focus solely on the daily furniture-related needs of our client, a healthcare organization in Southeast Michigan, with potential for project assignments. This role will be responsible for assisting end users through the furniture procurement process and is expected to be on-site at the client’s Southeast Michigan (SEM) locations. This position will be a hybrid of design, sales, and project management.

This role requires a selling mindset, strong organizational and communication skills, and the ability to thrive under pressure, all while creating and delivering impactful interior solutions. Exceptional presentation skills are imperative. Some of the primary job functions of this position include:

• Assist and guide the client’s SEM end users through furniture procurement process.
• Meet with end users to gather initial information and field measure, as applicable.
• Assist with maintaining and providing an overview of existing furniture inventory at each site and assist end users in utilizing existing furniture.
• Research and specify furnishings, finishes, and architectural components (excluding ceilings and medical equipment) that comply with the client’s standards and are conducive to the intended purposes.
• Generate accurate working documents for approval and order (space plans, budgets, specifications, quotes, and installation documents) using the appropriate software; Sketch-up, CET Designer-Smart Tools, AutoCAD/CAP, and the NBS business system.
• Ensure products and solutions comply with the client’s standards, applicable building codes, ADA codes, and industry standards (such as ADA, USGBC, AIA, and NIBS).
• Coordinate as-built furniture plans with the client.
• Generate requisitions for the purchase of furniture, fixtures, and equipment (excluding medical equipment) and/or work with Supply Chain to process purchase orders.
• Coordinate project needs, and execution of used or new furniture, with the client’s Planning, Design, and Construction (PDC) department, along with attending weekly calls as needed.
• Based on project scope and size, work with appropriate team members and trades for furniture and finish related project coordination. This would include the client’s Facilities, movers, NBS Project Managers, NBS furniture installation team, the client’s Project Managers, and General Contractors.
• Act as point of contact for furniture installations occurring on a regular scheduled days and times (Monday – Friday during normal business hours).
• Lead post occupancy walk-throughs with end users and follow up with NBS on incomplete, incorrect, or damaged items (punch items).
• Gather furniture and warranty information for selected products, coordinate service with NBS technicians as needed.
• Conduct site visits to the client’s SEM locations on a regular cadence. This may vary based on daily activity and project needs.
• Maintain and submit timely and accurate time tracking, weekly schedules, and other required NBS Design department documentation.
• Collaborate with internal NBS team members and the client’s teams through regularly scheduled meetings to review updates on processes, communication, and align on the goals and success metrics related to the role.

Do You Have the Experience, Knowledge, and Abilities We’re Looking For?

• Bachelor’s degree in Interior Design is required.
• Minimum of 5 years of Interior Design experience, with emphasis on commercial and/or healthcare furniture.
• Proficiency with Sketch-up and AutoCAD / CAP.
• Proficiency with Microsoft Office applications and Apple/iOS operating system.
• NCIDQ certification preferred.
• Creative and passionate about design.
• Strong project management skills.
• Highly organized with strong attention to detail.
• Team player with a strong work ethic and a customer service mindset.
• Excellent verbal and written communication skills.
• Excellent time management skills with the ability to prioritize and delegate tasks appropriately.
• Ability to manage multiple tasks and meet deadlines.
• Strong presentation skills and ability to explain design
• Thorough knowledge of furniture applications and products relative to healthcare settings; experience with Steelcase products a plus. Training on the client’s standards will be provided.

NBS is currently looking for a full-time Carpet Cleaning Technician in our Troy office.

Reports to: Director, Commercial Cleaning Solutions

The safety of our team members is our #1 priority.  Therefore, we have implemented numerous safety protocols related to the COVID-19 pandemic; as recommended by national and local government, and health authorities.  These protocols include:

• Field staff are equipped with face masks, gloves, hand sanitizer and wipes.
• NBS vehicles are equipped with the necessary disinfecting supplies.
• Our vehicles are decontaminated/fogged on a regular basis.
• Team members are strongly encouraged to follow the CDC guidelines for preventing the spread of the virus.

Job Duties:

• Primarily include carpet, fabric, upholstery, and floor cleaning along with various other services provided by NBS.
• Work hours are typically Monday-Friday between 4:00 pm to 1:00 am.
• Must be available to work at least two Saturdays a month.

JOB REQUIREMENTS

Qualifications

• Must have a valid driver’s license and reliable transportation.
• High school diploma or general education degree (GED) required.
• Experience driving lightweight trucks preferred.
• No commercial cleaning experience necessary.

Knowledge, Skills and Abilities

• Good communication skills, both verbal and written.
• Excellent customer service skills; ability to conduct client contact in a professional and courteous manner.
• Ability to meet physical demands listed below.

Physical Demands & Work Environment

This position requires physical effort and use of motor skills requiring manual dexterity. While performing the duties of this job the team member is regularly required to sit, stand, walk, climb, stoop, kneel, crouch, crawl, push/pull, or balance weight for extended periods of time.

This position requires driving in all types of weather. While performing the duties of this job, the team member regularly operates machinery. Using proper safety procedures will eliminate any potential hazards. The noise level in the work environment is usually moderate.

Pre-employment testing, including a drug screen and background check, will be required prior to hire.

NBS is currently looking for a Furniture Installer. We are interested in finding the right, long-term team member who is looking for something more than just a job and wants to be part of a team that includes the best and brightest people in our industry. We are interested in someone who is goal-oriented and driven to get things done, with proven mechanical ability and a great attitude.

What Will You Be Doing?

• Loading furniture orders onto truck and delivering product to customers; completing furniture assembly/ installation as per installation specifications to meet customer expectation; inspecting furniture for proper operability according to manufacturer’s guidelines.
• Installing all types of freestanding furniture and panel and modular systems; including placement, leveling, wipe-down, and touching-up of metal and wood furniture at customer location.
• Completing all required furniture service/repair paperwork.
• Removing all trash from jobsites and leaving them clean and wiped down.
• Following all safety procedures in the performance of job duties.
• Ensuring the overall cleanliness of the trucks and tools used by the department and being responsible for completion of annual DOT physical.
• Interacting daily with customers, other team members, and warehouse management.

Physical Demands
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work requires physical effort and use of motor skills requiring manual dexterity. While performing the duties of this job the employee is regularly required to sit, stand, walk, climb, stoop, kneel, crouch, crawl, push/pull, or balance weight for extended periods of time. Employee must frequently lift, push, or pull boxes/merchandise weighing between 70 pounds and 100 pounds.  With mechanical assistance, employee will occasionally move up to 300 pounds. Employee will regularly drive a delivery truck and must be able to enter and exit the truck throughout the day. Regularly operate warehouse equipment that requires manual dexterity and use of lightweight tools requiring some coordinated movements. Activities include using a forklift or pallet jack to move furniture; and lightweight tools to assemble, install or repair furniture.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Drive delivery routes in all types of weather. While performing the duties of this job, the employee regularly operates lightweight tools. Using proper safety procedures will eliminate any potential hazards. The noise level in the work environment is usually moderate.

Do You Have the Experience, Knowledge, and Abilities We’re Looking For?

• 2-5 years of furniture installation experience.
• Ability to lift and carry at least 100 lbs.
• Willingness to work overtime when needed.
• A valid driver’s license and clean driving record.
• High school diploma or general education degree (GED) required.
• Prior experience working with Steelcase furniture is preferred.
• Experience with hand truck/dolly type equipment and using hand/electrical tools to assemble furniture.
• Ability to meet physical demands listed.
• Experience driving lightweight trucks preferred.
• Good communication skills, both verbal and written.
• Ability to read construction blueprints and installation drawings.
• Demonstrated competence related to writing installation project and problem reports.
• Excellent customer service skills, conducting customer contact in a professional and courteous manner.

NBS is currently looking for a Furniture Installer. We are interested in finding the right, long-term team member who is looking for something more than just a job and wants to be part of a team that includes the best and brightest people in our industry. We are interested in someone who is goal-oriented and driven to get things done, with proven mechanical ability and a great attitude.

What Will You Be Doing?

• Loading furniture orders onto truck and delivering product to customers; completing furniture assembly/ installation as per installation specifications to meet customer expectation; inspecting furniture for proper operability according to manufacturer’s guidelines.
• Installing all types of freestanding furniture and panel and modular systems; including placement, leveling, wipe-down, and touching-up of metal and wood furniture at customer location.
• Completing all required furniture service/repair paperwork.
• Removing all trash from jobsites and leaving them clean and wiped down.
• Following all safety procedures in the performance of job duties.
• Ensuring the overall cleanliness of the trucks and tools used by the department and being responsible for completion of annual DOT physical.
• Interacting daily with customers, other team members, and warehouse management.

Physical Demands
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work requires physical effort and use of motor skills requiring manual dexterity. While performing the duties of this job the employee is regularly required to sit, stand, walk, climb, stoop, kneel, crouch, crawl, push/pull, or balance weight for extended periods of time. Employee must frequently lift, push, or pull boxes/merchandise weighing between 70 pounds and 100 pounds.  With mechanical assistance, employee will occasionally move up to 300 pounds. Employee will regularly drive a delivery truck and must be able to enter and exit the truck throughout the day. Regularly operate warehouse equipment that requires manual dexterity and use of lightweight tools requiring some coordinated movements. Activities include using a forklift or pallet jack to move furniture; and lightweight tools to assemble, install or repair furniture.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Drive delivery routes in all types of weather. While performing the duties of this job, the employee regularly operates lightweight tools. Using proper safety procedures will eliminate any potential hazards. The noise level in the work environment is usually moderate.

Do You Have the Experience, Knowledge, and Abilities We’re Looking For?

• 2-5 years of furniture installation experience.
• Ability to lift and carry at least 100 lbs.
• Willingness to work overtime when needed.
• A valid driver’s license and clean driving record.
• High school diploma or general education degree (GED) required.
• Prior experience working with Steelcase furniture is preferred.
• Experience with hand truck/dolly type equipment and using hand/electrical tools to assemble furniture.
• Ability to meet physical demands listed.
• Experience driving lightweight trucks preferred.
• Good communication skills, both verbal and written.
• Ability to read construction blueprints and installation drawings.
• Demonstrated competence related to writing installation project and problem reports.
• Excellent customer service skills, conducting customer contact in a professional and courteous manner.